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Use of Cookies

(Effective from: May 2018)

IMPORTANT NOTICE: PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE OR CITCO SERVICES. 

The Citco Group Limited and its member companies (collectively, “Citco”) may periodically collect information from you through the use of “cookies” and similar online tracking tools across our websites and online services in order to provide better service, enhance the user experience, store online preferences, track usage of our websites and services, tailor marketing of goods and services to you, or generally improve/update data security.

By accessing the website or online services provided by Citco you acknowledge that you have read, understand, and agree to the placement of cookies on your computer or mobile device in accordance with the terms of this policy.  If you do not wish to accept cookies from our websites or services please either disable cookies or refrain from using this website; however, please note that deleting cookies, refusing or disabling their use when visiting Citco websites or using our online services may have an impact on the user experience as parts of the website(s) or services may no longer work.
  

1. What are Cookies

Cookies are small text files placed on your computer or mobile device (in the browser) when you visit our website.

For more detailed information about cookies, feel free to visit: www.allaboutcookies.org.

2. How we use Cookies

The Citco Group Limited and its member companies (collectively, “Citco”) may periodically collect information from you through the use of “cookies” and similar online tracking tools across our websites and online services in order to provide better service, enhance the user experience, store online preferences, track usage of our websites and services, collect analytical information for ourselves and our business partners or generally improve/update data security.

3. Type of Cookies

Although there may be a variety of different cookies that perform different functions, generally, there are two main types of cookies:  ‘Session’ and ‘Persistent’ Cookies.

3.1 Session Cookies

‘Session cookies’ (also known as in-memory cookies or transient cookies) allow us to track your actions during a single browsing session.  They do not remain on your device afterwards:  They expire (deleted from your computer or mobile device) at the end of a browser session or when you leave the website.  

3.2 Persistent Cookies

‘Persistent cookies’ remain on your device between sessions or for a pre-determined period of time (as determined by the site operator).  We use them to authenticate you and to remember your preferences:  The information from the persistent cookie is transmitted to the web server every time you visit the originating website or every time you view a resource belonging to that website. We can also use them to balance the load on our servers and improve your experience on our site.

4. First and Third Party Cookies

Session and persistent cookies can be either first or third party cookies.

A first-party cookie is set by the website being visited.

A third-party cookie is set by a different website. This may be used to enable functionality of third-party services (eg. media players, Google Analytics, WebTrends, etc.) and/or provide third-parties with information. If third party services collect information, they usually do so anonymously and in the aggregate to provide information helpful to the service provider such as website trends, without identifying individual visitors.

Local Shared Objects (otherwise known as ‘Flash cookies’) is another example of a type of third party cookie used to manage basic permissions relating to the embedded service like media players (i.e. YouTube, Adobe Flash, Shockwave, etc.) and to check/monitor bandwidth or resource consumption. Flash cookies are stored on a user’s computer much the same way as cookies are, however, it may not necessarily be possible to manage them at browser level.

5. Disclaimer

All our cookies fall within the classifications Strictly Necessary, Functionality and Performance. None are classified as Behavioral Targeting.

By accessing the website or online services provided by Citco you acknowledge that you have read, understand, and agree to the placement of cookies on your computer or mobile device in accordance with the terms of this policy. If you do not wish to accept cookies from our websites or services please either disable cookies or refrain from using this website. Please note that deleting cookies, refusing or disabling their use when visiting Citco websites or using our online services may have an impact on the user experience as parts of the website(s) or services may no longer work.

6. Refusing/Disabling Cookies

Most browsers are initially set to accept cookies. However, you have the ability to disable cookies, generally through changing your browsing settings. It may also be possible to configure browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer, enabling you to decide whether to accept or reject the cookie. To manage use of cookies there are various resources available, for example, the “Help” section of the browser may provide assistance.

You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash cookies, by managing the browser’s “add-on settings” or visiting the website of its manufacturer. For instance, to disable Flash cookies, please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
 
Alternatively, you may wish to visit www.allaboutcookies.org for comprehensive information on how to disable cookies on a wide variety of browsers. For information on how to disable cookies on the browser of mobile devices you will need to refer to the manufacturer’s user handbook or manual.

CitcoOne Help Section

CitcoOne Help Videos

CitcoOne Overview and Login Help

Downloading and Managing Documents

I need a Username, how do I get one?

Click Here to request access to CitcoOne. After submission of the request access form a Citco representative will review the request and respond back as soon as possible

I forgot my password, how do I retrieve it?

To reset your password click here and then enter your Username. We will send you and e-mail with instructions on how to set a new password.

The site is telling me that I am locked out, how do I unlock my account?

As a security precaution we temporarily lock a user’s account when there have been too many unsuccessful login attempts. In order to unlock your account please click here to Contact Citco.

How do I change my e-mail address on file?

All contact changes need to come from authorized parties on the accounts you have access to on CitcoOne. Click here to contact Citco to request an update to your account.

Why am I being prompted for a “One Time Verification Code”?

For the protection of all of our users, Citco One utilizes dual factor authentication (2-Step login) during the login process. The 2 Step login process utilizes a temporary ‘One TimeVerification Code’ that is sent to your registered e-mail address during your first time logging onto the Portal. Citco One will then digitally fingerprint your machine for reference in future login attempts.

For future login attempts we will check to see if your machine contains the digital fingerprint. If you are logging on from a different browser, location, or service provider we may ask for a new verification code to add a new fingerprint. The One Time Verification code is typically not needed of you continue to login from the same machine and location.

I am being prompted for a One Time Verification Code but I do not have access to my email. What can I do in order to log on to the site?

For the security of all our users’ accounts we sometimes require additional authentication via a temporary code that is sent to the registered e-mail address on file. This code is required in order to login and can only be retrieved at your e-mail address.

I did not receive the e-mail with my One Time Verification Code. What can I do?

If you have not received your temporary code please first check your Spam folder for the mailbox of the registered e-mail on file. If you have not received this code after several minutes, please contact Citco.

What browsers work with CitcoOne?

We recommend that you use the latest browser versions of Edge, Chrome, Firefox, Safari or Opera.